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Obrolan langsungSupport for your
Dyson V11™ vacuum
Getting started
See how to get your machine ready for your first clean.
Fully charge your batteries
It's important to fully charge all click-in batteries as soon as you open the box, and after every clean. The battery and monitoring system's algorithm 'learns' over time, and fully charging your batteries helps it to more accurately calculate and display remaining run time.
How to use your machine
Understanding the three cleaning modes
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Auto/Med mode
The optimum balance of power and run time. Auto mode is replaced by Med mode when you're not using the High Torque cleaner head.
Boost mode
Up to five minutes of run time. Designed for quick, intensive cleaning on ground-in dirt.
Eco mode
Up to 60 minutes of run time1 for longer cleans all around your home, on all floor types.
Choosing the right tool for the task
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High Torque cleaner head
Automatically adapts to different floor types when your machine is in Auto mode.
Soft roller cleaner head
Engineered for hard floors. Sucks up fine dust and large debris simultaneously.
Mini motorised tool
The motorised brush bar tackles hair and ground-in dirt in tight spaces, like your stairs or car.
Crevice tool
Tackles dust and allergens in hard-to-reach places, such as gaps and corners.
Combination tool
Two tools in one, for versatile cleaning. Its stiff nylon bristles are tough enough to remove ground-in dirt.
Soft dusting brush
Designed for vacuum-assisted dusting. Soft bristles lift dust and allergens from delicate surfaces.
Using the LCD screen
The LCD screen shows current performance, including selected cleaning mode, remaining run time, filter maintenance reminders and blockage reports.
Maintaining your machine
See how to keep your machine working at its best. filter
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Washing the filter
We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.
Checking for blockages
Your machine will make a pulsing sound when there's a blockage. Watch the video to see how to find blockages.
Emptying the bin
The 'point and shoot' bin emptying mechanism easily and hygienically ejects dirt. See how to do it.
Detangling the brush bar
Clearing wrapped hair and fibres relieves unnecessary strain on your machine’s motor – restoring full power. Watch how.
Washing the Soft roller cleaner head
You can wash your Soft roller cleaner head's brush bars. See how to do it in our step-by-step guide.
Useful tips
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Regularly wash the filter
It's important to wash the filter regularly, to maintain optimum performance. The screen will remind you when it's time to do this.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Don't overfill it
You can use the charging dock to store your machine, so it's always to hand and ready to go. See how to set it up.
Frequently asked questions
A full charge takes up to 4.5 hours. Your machine stops charging when its battery is full and won't use any more electricity.
The LCD screen only uses up to 1.5 watts of power, which won't noticeably impact run time.
Your machine works independently and doesn't connect to the Dyson Link app.
The screen on your machine will remind you when it's time to clean the filter. This will usually be around once a month, but may be more frequent if you use your machine heavily.
Your machine will only adapt to different floors when the High Torque cleaner head is attached and it's in Auto mode. Other tools and modes are designed for specific tasks.
Both modes provide the optimal balance of power and run time. Auto mode only works with the High Torque cleaner head to automatically adapt between different floor types. Med mode is displayed instead of Auto mode when all other tools are attached.
Press and hold the selection button beneath the screen for between 5 and 10 seconds to view the language list. Then press the selection button to scroll through the list. When you reach your preferred language, press and hold the button for between 2 and 4 seconds. If you've selected the wrong language, press and hold the button when the cross is displayed to return to the language list. Or to confirm the language, press the button to scroll to the tick and then press and hold.
You can use the switch on the High Torque cleaner head to further adjust the suction. Slide it towards the '+' for maximum suction for ground-in dirt and large debris on durable floor coverings. And towards the '-' for light dirt on deep pile carpets and delicate floor coverings, such as vinyl and lino. Leave it in the middle for dust and debris on carpets, rugs and hard floors.
User manual
Download your Dyson V11™ vacuum user manual.
4.4MB
