Delivery Information.

 

SHIPPING DESTINATIONS

Dyson online store currently ships to Indonesia only.

 

 

FREE SHIPPING & SHIPPING FEE

Dyson online store offers free shipping for all orders within Indonesia.

 

 

ORDER TRACKING

Your order will be delivered by a courier provider appointed by Luxasia Indonesia.
Remarks: If orders are returned to us for reasons such as incorrect addresses, Post Code, failed delivery attempts or recipient’s refusal to the parcels, we can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged for re-sending shipping fees and the previous shipping fee(s) (if any) will not be refunded.

 

 

SHIPPING TIME

When we accept your order, we aim to deliver your product(s) within the timescales outlined below. When buying online, you can request products be delivered to an address of your choice in Indonesia. Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, email us dysonindonesia@luxasia.com or call 0800-1-503800 (phone) or 0811-1901-1188 (Whatsapp) (Opens 9am – 5.30pm Monday to Friday, 9am - 2.30pm Saturday. Closed on Sundays and public holidays.).
Products will sometimes arrive separately, but you won't incur any additional delivery charges. If you've ordered an item that won't be available for more than a week, it will be dispatched by your chosen method once available. We'll confirm by email once your order has been dispatched. We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box). If this impacts your order, we'll notify you as soon as possible.

 

 

Order completion date

AREA A (please refer to below table)

AREA B (please refer to below table)

AREA C (please refer to below table)

Within 2 working days (Not including the day on which the order is placed)

Within 5 working days (Not including the day on which the order is placed)

Within 10 working days (Not including the day on which the order is placed)

AREA A

DKI JAKARTA

KOTA BEKASI

BANTEN

AREA B

BENGKULU

YOGYAKARTA

JAWA TENGAH

JAWA TIMUR

AREA C

ALL OTHER AREAS WITHIN INDONESIA (OTHER THAN AREAS A & B)

Longer delivery time will be needed in the following situations:

- Purchased item(s) contains Accessories & Tools only

- Any out-of-stock items

- Delivery details provided are incomplete

- Request from customer to change order or delivery details

- During festive seasons or store promotional periods

 

Remarks

“Working day” shall not include Saturday, Sunday, bank or public holidays in Indonesia.