Dyson Support

Solve a problem and read expert tips and guides.

How can we help?

Find the support you need for your machine from Dyson Experts.

  • Tips and user guides

    Find out how to get the best from your Dyson machine.

Speak to a robot expert

Need help? We’re here. Whether you need quick answers or hands-on guidance, our Dyson experts are ready to help you get the most from your robot, from Monday – Friday, 9am - 5:30pm and Saturday, 9am - 2:30pm

You can find us at:

  • Tel: 021-8060-3181
  • WhatsApp: +628131228006
  • A view of the underside of the Dyson Spot+Scrub robot vacuum from below.

    Register your machine for instant access to how-to guides, user manuals and more. You can also receive tailored machine support, direct to your inbox.

    Warranty is only valid for local machines purchased from our authorised retailer.

    For queries related to customer service and service center:

    Six days a week from 9am - 5:30pm Monday – Friday, 9am - 2:30pm Saturday.
    During Ramadan from 8:30am - 4:30pm Monday - Friday, 8:30am - 12:30pm Saturday.

    For queries related to product information and website transaction status.

    Five days a week from 9am - 5:30pm Monday to Friday.

    Bring your machine in for repair

    Our Service Centre is here for when you need expert help, in person.

    Address:
    PT. Arya Praba Elektrindo
    Ruko Thamrin Residence Blok A No. 12, RT.3/RW.8, Kebon Melati, Tanah Abang, Central Jakarta City, Jakarta 10230

    Operating hours:
    Monday – Friday: 9am – 5:30pm
    Saturday: 9am – 2:30pm

    Ramadan Operating hours:
    Monday – Friday: 8:30am – 4:30pm
    Saturday: 8:30am – 2:00pm

    Photo of Dyson Capitol Store

    Common Support questions

    Dyson battery life is determined by multiple factors – like quality of maintenance and storage. It's not defined by a set number of years. So there are things you can do to keep your Dyson battery optimised and maximise its run time.

    Yes. You can purchase genuine Dyson batteries for your vacuum from the service center.

    Yes. You can buy genuine Dyson replacement purifier filters online.
    Shop Dyson Purifier filters

    Keeping your vacuums clean and well maintained will help keep your vacuum performing at maximum efficiency.

    We suggest you clean your vacuum filter once a month to keep your machine running at maximum efficiency. Here's how:

    1. Remove your filter from your machine and remove any excess dust by lightly taping on the side of your bin or sink.
    2. Rinse your filter under the tap with warm water, gentling rubbing wih your hands. Don't use detergents.
    3. Fill your filter with warm tap water. Cover the open ends with your hands and shake firmly to remove the dirt. Repeat until the water runs clear.
    4. Shake the filter to remove all excess water and leave to dry for at least 24 hours. Your filter must be completely dry before you put it back into the machine, or it could damage the motor.

    Delivery times depend on your location within Indonesia.
    Read about our delivery timings

    WARNING: Avoid counterfeit products, websites and phishing emails. Protect yourself from fraudsters by only shopping direct from Dyson.co.id and authorised third party retailers. Learn more about scams and counterfeit machines.